You will receive an email with your order confirmation and an order number to reference your order.
We maintain high stock volume and rarely need to backorder items. However, if for any reason, shipment of your order would be delayed, you will receive an email detailing a backorder.
We process and ship orders as quickly as possible. Orders received before 12 PM Monday to Friday are often shipped the following day. Orders received after this time period, on weekends or holidays, ship within 2 business day, or as per the schedule of the post office.
Shipping charges are based on the weight of a package. We ship via Canada Post. Regular air shipments arrive to their destination in approximately 7-10 business days.
Express Post shipments arrive in approximately 4 business days.
The information you provide is used only to enhance your shopping experience with us and is never shared.
We collect only the information we need to process and ship your order, such as name, address and the items ordered. We never store your credit card number on our server.
We hope you are completely satisfied with your purchase from monicasegal.com.
In the event that you are not satisfied with your purchase, please contact customer service for a return authorization within 14 days of your order placement. Please include your name, address, telephone number, item you wish to return, and the original order number. We do not accept returns without authorization.
Printed materials and digital/audio downloads are not refundable. Please note that shipping and handling charges are not refundable on returns.
We accept cancellations of product orders if the order has not been shipped.
Cancellation of any consulting service will incur a $50 administration fee if the work of formulating a diet has begun. No refunds are granted after a client receives a diet formulation for any type of consultation (analysis with corrections, adult dog consultation, or puppy consultation) No refunds or credits are issued if the consultation has not occurred within one year of order date due to client delay.