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Ordering Policies:
You will receive an email with your order confirmation and an order number to reference your order.
We maintain high stock volume and rarely need to backorder items. However, if for any reason, shipment of your order would be delayed, you will receive an email detailing a backorder.

Shipping Policies:
We process and ship orders as quickly as possible. 
Shipping charges are based on the weight of a package. We ship via Canada Post. Regular air shipments arrive to their destination in approximately 10-14 weekdays.
Express Post shipments arrive in approximately 4-7 weekdays.

Privacy Policies:
The information you provide is used only to enhance your shopping experience with us and is never shared.

Security Policies:
We collect only the information we need to process and ship your order, such as name, address and the items ordered. We never store your credit card number on our server.

Return Policies:
We hope you are completely satisfied with your purchase from
In the event that you are not satisfied with your purchase, please contact customer service for a return authorization within 14 days of your order placement. Please include your name, address, telephone number, item you wish to return, and the original order number. We do not accept returns without authorization.
Printed materials digitial downloads are not refundable. Please note that shipping and handling charges are not refundable on returns.

Cancellation Policies:
We accept cancellations of product orders if the order has not been shipped.

Cancellation of any consulting service incurs charges as noted on that product page.



Canine dietary consultations

Digital products